Main Article Content
The author describes the application of the transactional analysis model of Sailship Success (Hay, 2017) within a functional analysis case study in a Fintech company based in Bulgaria but with locations in several other countries. Details are given of the way in which the consultancy project was established, its objectives and the methods that were used. Although the design and results of a questionnaire are also described, the focus is on how the Sailship Success was introduced as a metaphor during interviews with managers, leading to identification of significantly different perspectives about whether the organisation was more like a peaceful ship or one going into battle. Other issues highlighted included there being no clear idea of the intended destination of the ship, a lack of awareness of potential threats such as competitors, and lack of any consciousness of being a part of a fleet of companies.
This work is licensed under a Creative Commons Attribution 4.0 International License.
The work in this journal is licensed under Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Hay, J. (1996). SS Success: Combining TA and NLP. INTAND Newsletter 4(1), 5-6.
Hay, J. (2004). Sailship Success: a metaphor for leaders. Training Journal, November, 54-57
Hay, J. (2012). Donkey Bridges for Developmental TA 2nd edition. Hertford: Sherwood Publishing.
Hay, J. (2017). Sailship Success – an update. IDTA Newsletter 12(4), 6-10.
Philippon, T. (2016). The Fintech Opportunity. NBER Working Paper No. 22476. Cambridge, MA: National Bureau Of Economic Research. Retrieved 7 December 2020 from https://www.nber.org/system/files/working_papers/w22476/w22476.pdf
Schueffel, P. (2016). Taming the Beast: A Scientific Definition of Fintech. Journal of Innovation Management 4, 32-54. DOI. 10.2139/ssrn.3097312.
Worren, N. (2016). Functional analysis of organizational designs. International Journal of Organizational Analysis, 24(5), 774-791. https://doi.org/10.1108/IJOA-03-2015-0846.
Yordanov, V. (2019). Методика за усъвършенстване на управленските процеси (на примера на финтех компания (Methodology for management processes improvement (based on a Fintech company case study)) unpublished PhD thesis. Sofia: University of National and World Economy, Management Department.